Privacy Policy

The information below outlines how Maidstone Homeless Care manages your data in accordance with data protection law and your rights. The information presented here is intended to be general, and not to cover every specific example. Therefore, please read the information provided on forms, webpages and other places where you give us information, these notices will cover the specific circumstances for which you a giving us the information.

Our contact details:

If you wish to contact us to discuss how we use your data, our contact details are:

Maidstone Homeless Care

15 Knightrider Street

Maidstone

ME15 6LP

manager@homelesscare.org.uk

01622 674064

Homeless Care is a data processor, registered with the Information Commissioner’s Office (ICO). Our ICO registration number is ZA246062.

What type of information do we hold?

We hold may hold a variety of information about you. Personal information can be any information that relates to, or identifies, a living person. Typically, and at its most simple it could include a name, date of birth, postal address, email address, telephone number, debit or credit card details, or your internet protocol (IP) address that you use to access this website.

What do we do with the information that we hold?

We use the information about you to provide our services or to support those services. This could include:

in general, information you give us when you fill in forms, subscribe to our email newsletters.
to support you when you use any of our services, for example, at our day centre or foodbank.
when you apply for a job or to volunteer with us, including to process applications and to monitor recruitment statistics.
to process donations made to support our work and to manage our fundraising operations.

to manage feedback and complaints.
to ensure the security of our premises and protect our staff, volunteers and clients.
to protect individuals where current or potential future safeguarding concerns may arise.

We keep your information for as long as we are required to under legislation where there is a specific requirement. Where there is no legal retention period, we keep your information only for as long as it is required to perform the purpose for which you gave it to us.

We will sometimes share information that we hold about you, generally this will be with your consent. We share information in circumstances that include:

with partner organisations or contractors in order to provide services.
If you are an employee, we will share your information with our payroll provider in order to process payments to you
Where required by law to do so.

Where this is necessary to safeguard a vulnerable person.

How we get the information and why we have it

In most cases, the information that we have about you is given to us by you. For example the information that you give us when you sign up to receive one of our services.

There are six lawful bases, that allow for the processing of personal information. Most of the time Maidstone Homeless Care processes information with your consent or because it is necessary for the performance of a contract.

More information on the legal bases for processing information can be found on the Information Commissioner’s Office website, www.ico.org.uk.

Your data protection rights

You have the right to:

ask us not to process your personal information for fundraising or marketing.
see copies of information held about you.
ask us to amend, update or delete your information in some circumstances.

To withdraw your consent to us processing your data for particular purposes.

To exercise any of these rights, please contact us using the details provided above. It will help us to process your request if you contact us in writing.

More Information on your data protection rights can be found on the Information Commissioner’s Office website at www.ico.org.uk.

How to complain

If you are unhappy with the way we are managing your personal information please contact us using the details provided above. If you are still unhappy you can complain to the Information Commissioner’s Office. You can contact the ICO at

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Email: casework@ico.org.uk, or Tel: 0303 123 1113